Hatchrix is a brand managed by TTR Labs Private Limited. This policy outlines how TTR Labs Private Limited (operating as Hatchrix) collects, uses, processes, and protects your personal data when you use our services.
Effective Date: Last updated: 29 Oct 2025
1. Scope and Purpose
We collect and process personal data to provide our services, respond to inquiries, manage user accounts, process payments, conduct necessary verification, and improve the overall platform experience.
2. Information We Collect
We collect information necessary for the execution of our services, which may include:
- Identity and Contact Data: Name, email address, phone number, and company details.
- Verification Data (for PayLater/EMI Verification): Aadhaar last 4 digits, PAN last 4 digits, government ID filename, and issuing authority. We do not store full Aadhaar numbers.
- Payment Data: Masked transaction IDs and billing metadata, processed securely via authorized third-party payment gateways.
- Usage and Technical Data: Device information, truncated IP address, pages viewed, referrer information, and analytics cookies.
3. How We Use Your Data
We use the collected information for the following specific purposes:
- Service Delivery: Account creation, authentication, and the provision of agreed-upon services.
- Risk and Compliance: Conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks, fraud prevention, and risk assessment, particularly for PayLater/EMI services.
- Communication: Providing customer support, facilitating project management, and sending service-related updates.
- Platform Improvement: Using analytics to improve our services and user experience. Marketing communications are sent only with your explicit consent or based on legitimate interest.
4. Data Sharing and Disclosure
We respect your privacy and do not sell your personal data. We may share your data with:
- Service Providers: Third-party vendors who provide essential services such as hosting, analytics, payment processing, and KYC verification.
- Professional Advisors: Such as auditors and legal counsel.
- Legal Requirements: When required by law or judicial process, or to protect the rights, property, or safety of Hatchrix/TTR Labs, our users, or the public.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including the fulfillment of contractual, accounting, tax, or legal obligations. Once the data is no longer required, we delete or permanently anonymize it.
6. Your Rights and Compliance
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you have rights regarding your personal data. You may request:
- Access to the data we hold about you.
- Correction of inaccurate or incomplete data.
- Deletion of your personal data.
- Data portability.
- Withdrawal of consent where processing is based on consent.
For requests regarding your data rights, please contact us at privacy@hatchrix.com.
7. Cookies Policy
We use functional cookies (essential for platform operation) and analytics cookies (to understand user behavior). You maintain control over cookies and can manage your preferences through your browser settings. Where required by law, we will provide a cookie consent banner to offer you clear choices regarding non-essential cookies.
Contact and Grievance Details
| Role | Details |
|---|---|
| Data Protection Contact | privacy@hatchrix.com |
| Grievance Officer (India) | Name to be designated (Email: grievance@hatchrix.com) |
| General Contact | info@hatchrix.com |
| Entity | TTR Labs Pvt. Ltd. (operating as Hatchrix) |