Terms of Service – Hatchrix

Hatchrix is a brand managed by TTR Labs Private Limited (the “Company” or “Hatchrix”). These Terms of Service (“Terms”) govern your access to and use of Hatchrix’s website, technology platform, membership plans, and custom services.

Effective Date: Last updated: 29 Oct 2025

1. Scope of Services

These Terms apply to all interactions, including the use of the Hatchrix website and the procurement of custom services, which include, but are not limited to, branding, web development, application development, video production, animation, public relations (PR), R&D prototyping, pitch deck creation, and related consulting.

2. Engagement and Deliverables

Agreement: Work commences only after the scope of work (SOW) or proposal is formally signed off and the initial payment, or approved PayLater/EMI arrangement, has been confirmed.
Specifications: Deliverables, project timelines, and acceptance criteria are detailed in the specific, signed SOW, proposal, or order form agreed upon by both parties.
Client Responsibilities: The client agrees to provide timely inputs, necessary approvals, and access to any required systems or accounts to ensure the project stays on schedule.

3. Payments and Fees

Invoicing: Fees are due and payable strictly according to the agreed-upon plan or SOW.
Late Payment: Hatchrix reserves the right to pause or suspend services immediately in the event of late payments.
Taxes: All fees are exclusive of applicable taxes (GST, etc.) and payment gateway charges, which may be applied as required by Indian law.
Financing: PayLater and EMI options are subject to separate terms and conditions, eligibility checks, and approval by Hatchrix or its partners.

4. Use Restrictions

You agree not to misuse Hatchrix’s services, platform, proprietary tools, or assets. Specifically, you shall not:

Engage in any unlawful, fraudulent, or harmful activities.
Reverse engineer, disassemble, or attempt to derive the source code of any proprietary tools or internal libraries belonging to Hatchrix.
Post or transmit any infringing, harmful, or illegal content via our systems or services.

5. Warranties and Disclaimers

“As Is” Basis: Services are provided on an “as is” and “as available” basis.
No Business Guarantees: Hatchrix does not guarantee specific business outcomes, financial results, or performance metrics resulting from the use of our services.
Disclaimer: To the maximum extent permitted by applicable law, TTR Labs Private Limited (operating as Hatchrix) disclaims all implied warranties, including but not limited to, fitness for a particular purpose and non-infringement.

6. Limitation of Liability

Liability Cap: Hatchrix’s total liability for direct damages arising out of or related to these Terms or the services is strictly limited to the total fees paid by the client for the specific service in the preceding three (3) months prior to the event giving rise to the claim.
Exclusion of Damages: In no event shall Hatchrix be liable for any indirect, incidental, consequential, special, or exemplary damages, including lost profits or lost data, even if advised of the possibility of such damages.

7. Intellectual Property (IP) Ownership

Client Ownership: Upon receipt of full and final payment, the client is assigned ownership of the final, approved deliverables created specifically for them.
Exclusions: This assignment excludes third-party assets (such as stock media, commercial fonts, or open-source components) governed by their own licenses.
Hatchrix Retention: Hatchrix (TTR Labs Private Limited) retains all rights to its internal tools, methods, proprietary libraries, and reusable components developed or utilized during the service period.

8. Confidentiality and NDA

Both the Company and the Client agree to treat all non-public information received from the other party as strictly confidential. Confidential Information shall be used solely for the execution of the project. This obligation excludes information that is already public, independently developed, or lawfully obtained without restriction. For sensitive projects, physical signatures and government ID copies may be required for formal Non-Disclosure Agreements (NDAs).

9. Non-Solicitation (Contractors)

Unless otherwise agreed in writing, the Client and Hatchrix agree not to directly solicit or hire the employees or contractors of the other party for a defined period (typically 6–12 months) during and following the termination of the service engagement.

10. Termination

Grounds: Either party may terminate these Terms and the SOW for a material breach by the other party, provided written notice is given and the breaching party fails to cure the breach within a reasonable cure period.
Post-Termination Fees: Upon termination, all fees due for work performed up to the date of termination remain immediately payable by the client.

11. Dispute Resolution and Governing Law

Amicable Resolution: The parties agree to first attempt to resolve any dispute amicably and in good faith within a period of thirty (30) days from the date the dispute arose.
Arbitration: If the dispute remains unresolved, it shall be subject to binding arbitration in India under the Arbitration and Conciliation Act, 1996. A sole arbitrator shall be mutually appointed by the parties.
Governing Law and Jurisdiction: These Terms are governed by the laws of India. The courts at the agreed jurisdiction (specified in the SOW, typically Patna or Mumbai) shall have exclusive jurisdiction over legal proceedings.

12. Notices

Official notices related to legal, compliance, or formal dispute matters must be sent via email to legal@hatchrix.com and concurrently dispatched to the registered address of TTR Labs Pvt. Ltd. Notices are deemed received upon confirmed email delivery and two business days after dispatch via registered courier.